New guidance provides financial services firms with an idea about how to get active on social media with complete transparency - infographic content.

Social media marketing can be challenging for the financial services industry. Requirements that any social content from financial services firms must equally express the benefits and risks of solutions makes Twitter marketing and other character-restricted posts difficult. But this year’s guidance from the U.K.’s Financial Conduit Authority (FCA) presents a potential answer for brands abroad and in the U.S. – infographic content.

“One possible solution to the problem of character limitation is to insert images, including the use of infographics, into communications such as Tweets,” suggests the FCA’s Guidance Consultation “Social media and customer communications” report.

Put simply, the amount of information financial services firms are required to put in social content to be considered ‘compliant’ can be included in a custom graphic or info image, but they probably wouldn’t fit in a Tweet. Because Twitter now shows full images directly in News Feeds, marketers in this industry could share graphics on sites like Twitter, Pinterest or Facebook when they are running a promotion or sharing data.

FCA example of infographicsOf course, the images themselves must also be compliant with all other regulations on social content, including:

  • Clear notations if the image is an ad
  • Fair, equal and clear information about the services intended to educate the audience – not mislead them
  • Careful targeting to deliver the message to the the appropriate audience

Infographics and info-stats are a viable solution for companies that want to share valuable information online and grow their brand’s digital footprints, but also need to be transparent and include a lot of fine print. In fact, the Brunswick Group reported 70 percent of investors expect digital media to have a growing influence on the field in the future. 

Visual content is great a great idea for firms that have been wading carefully into the social media waters, where 74 percent of Americans are active. Brafton recently covered a study that found using infographics as featured images can boost engagement and reach two to three times. It’s smart to consider how custom infographics can help them break into the realm, delivering valuable information to online audiences that love real-time information and interesting visuals.

Looking for more inspiration? Check out our graphic about why looks matter


Lauren Kaye is a Marketing Editor at Brafton Inc. She studied creative and technical writing at Virginia Tech before pursuing the digital frontier and finding content marketing was the best place to put her passions to work. Lauren also writes creative short fiction, hikes in New England and appreciates a good book recommendation.