Molly Buccini

Social media teammates Kendra Bissonnette, Rachel Caruso and Sumit Sharma jetted down to New York City this week for Social Media World Forum, a two-day social marketing event featuring top international brands and industry leaders.

Topics included social engagement, customer service and metrics analyses, as well as a keynote presented by Upworthy’s Director of Revenue Josh Luger.

Throughout the conference our team took to Twitter and email to share some of the social media food for thought served up by their fellow experts. Here’s a look at some of top takeaways: