While there are other concerns, many companies using Facebook, Twitter and other social networks have enough experience in the channel to avoid those associated with new adopters. Companies are seeing their campaigns attract frequent engagement, but they’re not entirely certain of its effect on conversions and lead generation.
According to the Creative Group, the dynamic nature of social media is among the main reasons they struggle to measure ROI effectively.
Other concerns cited in the study include staffing social campaigns (19 percent), finding the budget to manage them (13 percent), ensuring executive buy-in (10 percent) and more. For some organizations, implementing a reliable analytics solution can help measure social’s role in conversion.
While there can be challenges to measuring social results, many organizations struggling to pinpoint social’s value are simply not trying hard enough. Brafton recently cited data from Pulse Point that found 27 percent of those using social rely on intuition to determine the success of their campaigns.